What Is Our Return Policy?
You must request an exchange or return within 7 days of receiving our order.
The item(s) must be in original condition with the original packaging and all tags attached. Any items that appear to have been washed or altered in any way will be refused. The item(s) must be returned before the refund or exchange can be issued.
Only authorized returns will be processed. Any returns sent without authorization will be refused and it will be the responsibility of the customer to arrange collection of their item.
How Do I Organize A Return?
If you’ve met the above requirements, you may submit a Return Request through emailing email@example.com. In your email, please include:
- Item to return
- Return reason
- Whether you would like to return or request an exchange
- Comments (optional)
You will receive a confirmation e-mail once the Return Request is received by us.
Once your return request has been authorised we will contact you via email and supply you with a Returns Authorisation (RA) Number, the return address details and a Returns Form, which should be included inside your return package. Please wait to receive all required returns information before sending any returns.
We recommend using a registered postal service to return goods, and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.
Where Do I Send My Returned Item(s)?
All items need to be received into our returns centre in Denver, Colorado. We will provide you with the full address details when once your return has been authorised. Please do not return any items before requesting a Returns Authorisation (RA) Number.
How Long Will It Take To Process My Refund?
Once we receive your return, please allow 3-5 business days for your return to be processed. We’ll send you an email once our team has processed your refund. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original payment method.
How Long Will It Take To Process My Exchange?
Once we receive your return, please allow 3-5 business days for your return to be processed by our team. We’ll send you an email notification once your exchange has been shipped so you know it’s on the way.
Are Returns Free?
The shipping cost of returning item(s) to the The Home Blueprint for an exchange or refund, is not covered or reimbursed by us. However, if you request an exchange, we will arrange the shipping of the new item to you. The returns period applies to the time in which a return must be requested.