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FAQ

What Payment Methods Do You Accept?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club. We also accept Paypal.

How Can I Contact You?

You can contact us by sending an e-mail to general@thehomeblueprint.com. Please allow up to 24 hours for a reply.  Any enquiries sent on a Sunday or public holiday will be responded to the following business day.

Where Do You Ship To?

We offer shipping only to the United States with a flat rate standard shipping option to all destinations. See our Shipping page for more information.

Where Are The Home Blueprint's Pillows Made?

The Home Blueprint’s pillows are made in Denver, Colorado, USA.

What Is Our Return Policy?

We understand that sometimes things just don’t work out, therefore, The Home Blueprint will accept returns and exchanges on purchases, provided the request is made within 7 days of receiving the package and meets our return policy. All returns need to be sent our returns centre located in Denver, Colorado. See the Returns and Exchanges page for more information.

What If The Item I Received Is Damaged Or Faulty?
We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at general@thehomeblueprint.com so we can review the matter.
Is It Safe To Order From Your Online Store?
Definitely. We do not store any credit card details nor do we share your personal information with any third party.
What If I Want To Change Or Cancel My Order?

Once an order is submitted online, it can be changed or cancelled within 24 hours. Should you no longer want your purchase after the 24 hour grace period, you will need to submit a return request to general@thehomeblueprint.com and send the unwanted items back once the order has been received.

The Home Blueprint cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.